FAQs

Do you offer customer pick-up?

Yes. Customer pick-up is available. Please call us in advance to schedule your in-person pickup.

Delivery fees are based on distance from our warehouse and difficulty of delivery (multiple levels, elevator access, distance from truck parking to event location, etc.). Please contact us for an estimate as rates are subject to change.

We do not offer refunds for cancellations. This includes any deposit made and the total, which is paid in full before the event. Please remember that we reserve the rental items just for you and have to turn down any event on the same day to fulfill your order.

We understand the difficulties the coronavirus pandemic has caused, especially when it comes to planning a social gathering or event. Due to this, we have taken measures to assure your safety. All of our rental items are cleaned and sanitized prior to and after each event. Please inform us in advance if you would prefer our team to wear masks while delivering and setting up your rental equipment. We advise you to check your venue or local guidelines before booking your rental equipment. We are not responsible for any change in guidelines. If you choose to cancel any part of your rental due to health issues or concerns over spikes in infection rates, we can apply your payment towards any future rentals. Unfortunately, we do not offer refunds on cancellations. Please understand that the pandemic has made it difficult for our event rental business as well, and these policies are to ensure we can continue to provide excellent rental services to our customers.

Delivery schedules are not completed until one business day prior to the delivery date. Unfortunately, late changes to existing orders and other unexpected events such as traffic and bad weather can cause delays or a shuffling of the delivery schedule. You may call our store at any time on the day of delivery, and we will make a sincere effort to estimate the time of our arrival.

Items that require assembly such as tents, stages, dance floors, lounge furniture, and market umbrellas include set-up and tear-down in the rental fee. Set-up of tables and chairs is available for an additional fee of $4.00 per table, $1.00 per plastic folding chair. Tear down is available at the same rates as set-up. These arrangements must be made prior to delivery, on a case by case basis, if time and labor permits. A site plan/drawing must be provided, and it is highly encouraged that a representative from the event be on-site for set-up. Set-up of other items is not available.

We will accept reservations for wedding receptions one year prior to your big day. For other large events, it’s a good idea to reserve approximately three to six months in advance of your event date.

When renting glassware, or flatware, we ask that you remove any excess debris by rinsing off the equipment prior to returning. You should not wash these items, as some soaps/detergents may damage the equipment. If you rented linens, under no circumstances should you wash them. If linens become wet while in your possession, please allow them to air dry. Only iron our linens on low heat if needed.

We DO NOT professionally iron or press any linen prior to rental. We do, however, thoroughly clean our linens after each event.

After hours or Sunday pick-ups can be arranged for an additional fee.

Security of the rental equipment is your responsibility! Equipment must be protected from theft and weather-related damage while in your possession, otherwise, you will be charged the replacement cost of the damaged or missing items.

You may make revisions to your order before 5:00pm two (2) business days prior to delivery. All existing orders are final on the business day prior to delivery. We do not offer refunds for cancelling any part of your order. You can make additions to existing orders up to the business day prior to delivery, but they will be subject to availability. Should you need to make revisions less than two (2) business days prior to delivery, please contact us.

The balance for all rentals must be paid in full at the time of booking to separate them for your day. We do accept non-refundable deposits of $100 for orders over $250. This is applied towards the remaining balance, which is due the day of the rental.

We accept payment in cash or with credit/debit, with a handling fee of 3.5%. We do not accept personal checks.

We do not issue refunds for any unused products.

During periods of severe weather conditions (rain, high winds, etc.) for safety reasons, we reserve the right to cancel your reservation. On the day of your event rental, if weather conditions are predicted to be extreme or severe, we will allow you the option to proceed with accepting your rental or not. We recommend rescheduling your rental with us, as we do not give refunds on deposit and or full payments. We understand that the weather is unpredictable and do apologize for any inconvenience, however we always do our best to accommodate our customers!

Please Read Before Placing Your Order

We do not place special orders unless money is received upfront to cover the cost in case of cancellation.

If you received discounted pricing due to a package deal agreement, then cancel your package deal order, you will be charged full price for each item should you choose to rent certain items only, no exceptions

If your event takes place on a Sunday, final pickup time will be at 7:30pm unless an arrangement for Monday pick up was discussed and agreed upon at the time of booking

Contact Us • (772) 621-0516

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